Introduction to Our Privacy Policy
Needle & Thread (“us” or “we”) are 100% committed to protecting and respecting your privacy. We only use your data to improve the quality of your experience, provide you with a service or to prevent fraud. We look after your data as if it was our own and we make sure that all of our partners do the same. We will never sell your information to anyone. Your information is held for only as long as is absolutely necessary. If you want to be kept up to date on new deliveries or items that are back in stock we’ll let you know. If you don’t then we won’t.
This policy below sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. It also provides you with information regarding our use of cookies.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
By using our website www.needleandthread.com (the “Site”) you are accepting and consenting to the practices set out in this Privacy and Cookies Policy and also agreeing to abide by our Terms and Conditions.
Information We May Collect From You
We only collect the information that’s necessary to operate our business, provide you with the service that you have requested, and to update you with the latest news and launches from Needle & Thread.
We may collect and process the following data about you:
Information that you provide by filling in forms on the Site during a transaction, such as your full name, your delivery and billing address, your contact phone number, your email address, your date of birth and your payment details. This includes information provided at the time of registering an account, purchasing goods on the Site, entering any competition or promotion, completing any surveys or contacting us for any other reason.
Records of your contact history (if any) with us, via third parties such as Shopify and Gorgias. This is so you receive the best possible customer service.
Details of transactions you carry out through the Site and the fulfilment of your orders and details of your visits to the Site including (but not limited to) traffic data, location data, weblogs and other communication data.
Credit And Debit Card Details
Please note that we do not collect or process your credit or debit card details. These are, however, collected and processed by our payment processing service called Shopify Pay (“Payment Provider”).
The Payment Provider provides us with information regarding the credits and debits made to your card in order to enable us to reconcile our accounts.
Where Do We Store Your Personal Information?
All information you provide to us is stored on our secure servers within the EEA (European Economic Area). Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will use our best endeavours to protect your personal data, we cannot guarantee the security of your data transmitted to the Site and any transmission is at your own risk. Once we have received your information, we will use suitable procedures and security features to try to prevent unauthorised access.