Our Returns Policy
At Needle & Thread, we continually strive to offer the best service possible to our customers shopping online with us. However, in the unlikely event that you’re not entirely satisfied with your purchase from us, you can return your item/s for a refund within 14 days of delivery.
Your purchase(s) must be returned in a saleable condition with all labels and tags attached. Upon return, all items are inspected by our customer services team before your refund is processed. We do not offer exchanges on our products.
Please try items on with care. If you decide to return something, please ensure that it is in perfect condition. This means that it must be clean (no deodorant marks, perfume, fake tan, or make-up stains), unworn and unwashed. Hygiene stickers should not be removed. The items should be free from human hair and pet hair as well as dust and debris.Items returned to us in a non-saleable condition, will not be refunded and will be sent back to you.
In the interests of both health and hygiene, returns will not be accepted if hygiene stickers have been removed on bodysuit styles.
Please note, items that are sold as a set, including 2 or more pieces, must be returned together. Please ensure that correct sizes are matched if more than one size has been ordered. Items that are not returned in full or are not correctly sized will not be refunded.
Please note we are not responsible for any non-Needle & Thread items returned to our warehouse. If this has been done accidentally, please contact our customer care team as soon as possible.
Jewelry
Jewelry that you wish to return must be unused and in the same condition that you received it in. It must also be in the original pouch and box provided. Items that appear worn or used will not be refunded and will be returned to the customer.
Missing crystals, beads and pearls are not classed as manufacturing faults if outside of the 14 day return policy.
Damage caused by general wear and tear is the responsibility of the owner. We cannot be responsible for any damage due to negligence.